Support

We read everything that comes in.

Email support@match-pulse.com
Tell us what happened, what you expected instead, and roughly when. If it is about a specific match or group, naming it helps us find it.

Reporting a message or a person

Every group is made of people someone invited, but that does not always go well. If someone is posting something they should not be, email us with the group name and roughly when it happened and we will deal with it. A group's creator can also remove members from Manage Group.

Notifications aren't arriving

Check iOS Settings → Notifications → Match Pulse is allowed.
In the app, open Profile and confirm the notification switches are on — they are per-category, so goals and messages can be turned off separately.
A silenced match deliberately sends nothing and hides its scores. If one match is quiet and the others are fine, check whether it is silenced — the bell on the match screen.

A score or a goal looks wrong

Match data and highlights come from a third-party football feed, and occasionally it is late or a goal is later chalked off by VAR. When that happens the app strikes the event through rather than deleting it, so the conversation around it still makes sense. If something stays wrong long after full time, tell us which match and we will look.

Deleting your account

Profile → account settings → delete account. It removes your profile, username, badges and team history. See the privacy policy for what happens to messages you already sent.

Something else

Feature requests, a club that should be supported, or a bug we have not heard about yet — all welcome at support@match-pulse.com.